[Resolved] DishTV — all free channel are not visible only paid channel are visible

Rahul178859

Address:

This company based in noida

Hye my name is rahul verma
My vc no is. [protected]
My registered kobile no is [protected]
My concern is that dish tv company is making customer fool..
Because the the free channel never visible on my dish tv when i paid for hd channel those channels are completely visible my concern is that why only free channel are not provide by dish tv when i called customer care they said there is a network issue let me tell you about my signal strength is 80+
And signal quality is 84+
And customer care executive said me singnal problem, if i have a singal problem so how i am able to watch all my hd channel without a glitch and only free channel are not visible... Listen me dish tv you are scamming us you are not providing us the free channel or dd channel just because you want customer paid you for all paid channel

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Aug 14, 2021

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2020

DishTV Customer Care's response Dear Rahul,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

Verified Support

Jun 22, 2020

DishTV Customer Care's response Dear Rahul,

We tried contacting you on the number [protected] but the number was not contactable. Kindly, share an alternate contact number or you can also contact our customer care at[protected] as we need verbal communication so that needful can be done.

Regards,
Online Team
DishTV

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Comments

Rahul178859

As i already provided my no. To you in my complaint form let me tell you i never had a network problem in my house... My phone is always reachable 24*7, i had a word with your customer service the lady to whome i had a word she was just trying to make me fool i have told her ma'am my signal qulaity is more than 80+ and signal strength too. I have no issue with the hd channels for which i have paid. But i have only problem with the NON HD FREE 182 CHANNEL non of them are visible on my tv. She said you have call a tech he will check... And i have to paid for that technician visit, , ,
Now sir please tell me what is this... If i am able to see HD channel without a single disturbance so why there is a problem with FREE channels only... She said it is a hardware problem you have to pay for the fixation what rubbish she said me... You can call me i believe you never had tried to call me thats why my no was not reachable only for you.. because i have raised a complaint. Against the scam which going on...

DishTV Customer Care's response, Jun 24, 2020

Verified Support

Dear Rahul,

Hope you are doing good.

We have re-escalated your concern to our team. Request your patience in the interim.

Regards,
Online Team
DishTV

DishTV Customer Care's response, Jun 30, 2020

Verified Support

Dear Rahul,

As per our telephonic conversation on 9899601570, it was informed that in order to resolve your DishTV signal related issue technician visit is required but you have refused to pay applicable charges. Please note that the technician visit charge is Rs.200/- (Including GST with a validity of 30 days) + hardware charges if applicable. Kindly confirm once you required a technician visit so that needful can be done. For any further assistance related to your DishTV connection, please write back to us on customercare@dishtv.in or call us on 95017-95017.

Regards,
Online Team
DishTV