DishTV — Amount Deducted Recharge Not Done

I had done recharge of Rs. 301 from dishtv's online website on 11 Jan 2021.
I used debit card recharge method for the payment and i paid the amount using debit card. I didn't get any transaction details from dishtv's website as i enter otp transaction failed. Nor I received any recharge successful/failure sms. I contacted my bank and they said that payment was done successfully so no issue at their side. I want to ask dishtv, isn't it possible that payment is successful (You received money on your account) but recharge is not done for any technical reason. How can i provide transaction id in this case if i don't have any?
Please update the amount or refund it asap.
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DishTV customer support has been notified about the posted complaint.
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Dear Nishtha,

Hope you are doing good.

We regret the inconvenience caused to you. Please write to us about your concern with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

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