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[Resolved]  DishTV — automatic channels activation without my consent.

Address:Delhi, 110032

Hello. I have a dish connection with number. They automatically activates any channel in my pack without even my consent and then they don't even return the money back. They even activated a loan, for no particular reason! When i asked the customer care executive about it, he replied that he don't know anything about it.

Not even that, when i asked their customer care executives about my request number, they said they don't have any. They should refund the money back to suffered people and take action against their stupid customer care executives.
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Aug 20, 2019
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Verified Support
Jul 11, 2019
DishTV Customer Care's response Dear Sakshi,

We are sorry for the experience you had. Please share your registered mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
Verified Support
Jul 19, 2019
DishTV Customer Care's response Dear Sakshi,

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV
Complaint comments 
3 Comments

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Comments

Hai,
I am Sasidharan Pillai and my VC No is [protected]. I recharged my dish tv on 10 th July 2019 rs 534/- by used dish tv web. But my account is not updated. Now low balance massage showing on my tv. Kindly update my account as soon as Possible.

Thanking you
Sasidharan Pillai

Reply
DishTV Customer Care's response, Jul 13, 2019
Verified Support
Dear Sasidharan,

We are sorry for the experience you had. Please share your registered mobile number with us at write2us@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
DishTV Customer Care's response, Jul 22, 2019
Verified Support
Dear Sasidharan,

Information about your complaint is still awaited from you. Please contact us on write2us@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV
They have implemented a Lock in period for mostly all thchannels.
This is against the freedom of choice for the consumers.It must be revoked immediately.
What is TRAI doing against this unfair practice.Needs a strong action against DISH TV.


Yours truly
Rajendra Kumar Choudhary.
Reply
DishTV Customer Care's response, Jul 13, 2019
Verified Support
Dear Rajendra,

We had suspended “lock-in” on our packs temporarily, to ensure a smooth migration of customers to the new tariff regime of TRAI. We have reinstated the lock-in policies now and assure you that these are well communicated and fair, in keeping with the TRAI guidelines.

Regards,
Online Team
DishTV
[protected]
Reply
DishTV Customer Care's response, Jul 17, 2019
Verified Support
Dear Nabin (Nabinbehera),

Sorry for the inconvenience. We request you to please write to us elaborating your concerns at write2us@dishtv.in along with your registered mobile number for us to assist you.

Regards,
Online Team
DishTV
DishTV Customer Care's response, Jul 25, 2019
Verified Support
Dear Nabin (Nabinbehera),

Information about your complaint is still awaited from you. Please contact us on write2us@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV

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