[Resolved] DishTV — automatically activation of channel

[Resolved] DishTV — automatically activation of channel

H hmekap from Kolkata, West Bengal

Before 15-20 days channel Ayushman active had activated without my knowledge. When I got the message of activation I complained at customer care & the executive said it will deactivated today. But when yesterday I logged in on my mobile application I found Ayushman active is active & the value is deducting from my a/c. I haven't activated the channel & even I don't know about the channel. I complained at the customer care yesterday & the executive told that it will be deactivated within one hour. But 24 hours has passes & the channel is still active & I am paying for it. It should be deactivated immediately & I have to get refund the amount has charged for the channel from beginning. My regd. Mobile no [protected]. Was this information helpful? No (0) Yes (0)
Oct 8, 2019 Complaint marked as Resolved DishTV customer support has been notified about the posted complaint. Verified Support Aug 22, 2019 DishTV Customer Care's response Dear Customer (hmekap), Hope you are doing good. Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in. Regards, Online Team DishTV Verified Support Aug 22, 2019 DishTV Customer Care's response Dear Customer (hmekap), We would like to inform you that we have removed Ayushmaan Active Value Added Service from your choice of Bouquets Channels. You can make your own pack on C SAT basis. Now, your Package Price is Rs 83, 18% GST i.e. Rs 97. Regards, Online Team DishTV Aug 22, 2019 Updated by hmekap As the channel has automatically activated by you without my knowledge you have to return the amount charged for this channel from the date of activation. Further no channel should be activated like this. Your customer care executives should respond the complains properly insted of providing false information. Verified Support Aug 24, 2019 DishTV Customer Care's response Dear Customer (hmekap), Sorry for the inconvenience. We have re-escalated your concern to our team. Request your patience in the interim. Regards, Online Team DishTV Verified Support Aug 24, 2019 DishTV Customer Care's response Dear Customer (hmekap), We would like to inform you that, Ayushmann active service has already been deactivated from VC [protected]. Regards, Online Team DishTV Sep 01, 2019 Updated by hmekap Still waiting for your response. Charged amount hasn't refunded yet. Verified Support Sep 03, 2019 DishTV Customer Care's response Dear Customer (hmekap), Thanks for writing in. We have forwarded your concern to our team and they will get back to you soon. Regards, Online Team DishTV Verified Support Sep 03, 2019 DishTV Customer Care's response Dear Customer (hmekap), We would like to inform you that waiver of Rs 19 has been credited against Ayushmann active service as a goodwill gesture on VC [protected]. Now your next recharge date is 20 Oct 2019 and switch off date is 23 Oct 2019. Regards, Online Team DishTV
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hmekap

from Kolkata, West Bengal

As I hadn't activated this service you have to return the charges charged for this service from the date of activation. Further you should be careful about how no channel will be automatically activated from your side without my knowledge. Your customer care executive should hear the complain & provide the solution instead of sharing false information.