[Resolved] DishTV — Balance mismatch | |||||
Hi I replaced my dishtv setup box as per distributor advise and he charged me 100rs extra for new card. In my old card there was already 600+rs balance which I never got credited. So I lost my 600+rs balance. Even after calling multiple times the customer care and even the distributor is not responding property. Moreover, my pack was of 185-rs per month which they changed it to 300-rs per month without asking me. The distributor said all my balance would be transferred within 2 hours and the pack would be the same of 185rs per month. Also the distributor charged me 200rs extra for which he never gave me any receipts. He said this is a fee for faster service. I am from chandkheda area, Ahmedabad Gujarat India. My VC no is [protected] Please look into this matter ASAP. Thanks Was this information helpful? | |||||
Dec 24, 2016 Complaint marked as Resolved DishTV customer support has been notified about the posted complaint. Verified Support Nov 22, 2016 DishTV Customer Care's response Dear Bkmsathi Hope you are doing good. Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in. Regards, Online Team DishTV Verified Support Nov 23, 2016 DishTV Customer Care's response Dear Bkmsathi, Hope you are doing good. As per our conversation with you on [protected], it has been informed that we require complete details of the dealer who has provided you a VC card and set top box. Kindly get the details and provide us so that needful can be done. Regards, Online Team DishTV | |||||
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