[Resolved]  DishTV — bengali news channels are not coming despite we have subscribed them

Address:711101

I had subscribed for zee family pack and star value pack and also for 24 ghonta news channel, and kolkata tv from my dish tv app. Also i have subscribed for free 192 channels in which other bengali news channels are included. I have also paid for my chosen packs. But not a single bengali news channel is coming, in spite of being included in my subscribed packs. It is continuously showing '301. Signal not found. This may be due to bad weather' though the weather is absolutely all right. When i called dishtv's customer care, they are misleading us saying there is alignment problem, they will send technician and demanding extra payment of rs. 200-300. Though it is completely dishtv's fault or might be new technique of looting customers in name of sending technician. I need all the bengali news channels i have in my pack e. G. 24 ghonta, kolkata tv, abp ananda as soon as possible and that also without any such technician. Otherwise i have to replace dishtv by some other dth services. My subscribed packs are given in the picture.
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Sep 30, 2019
Complaint marked as Resolved 
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DishTV customer support has been notified about the posted complaint.
Verified Support
Oct 01, 2019
DishTV Customer Care's response
Dear Debasmita,

We are sorry for the experience you had. Please share your registered mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
Verified Support
Oct 09, 2019
DishTV Customer Care's response
Dear Debasmita,

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV
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