[Resolved]  DishTV — charged extra money for standard definition (sd)

Address:Dish TV India Ltd. FC - 19, Sector 16A, Film City, Noida, Uttar Pradesh,India. Pin code-201301, Mumbai City, Maharashtra, 400009

I booked dish tv my vc number is [protected]. I have been charged 1590 for standard defication whereas the website offer clearly shows 1490/- they have charged 100/- extra and now the company being a thief is not ready to accept that they have concealed the truth that sd connection is for 1490 and charged me for high defination (That is rs.1590/-) but given me sd connection.
The sales representative said 1590 for the new connection as i have placed connection request for hd now they are giving statements that online booking is for 1590/- whereas no where it is mentioned that this offer is only for online payment customers. This is pure thug act and this is a voilation of rules of the consumer protection act. I demanded a conversion to hd as they have already taken extra money but they refused. I demanded waiver of rs.100, they are not ready to waive off and are saying that they are correct and they will not refund. I have been fooled and cheated. Dishtv is a very unrelaible company one can ever come cross with.
As per conusmer act rules - a consumer should be given complete information even by a sales representative and also by the technician but dishtv staff has all after thoughts and do not stay loyal with the advertisement they show and put on their webiste.
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Aug 27, 2019
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Verified Support
Jul 01, 2019
DishTV Customer Care's response
Dear Aaliya,

We are sorry for the experience you had. Please share your registered mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
Verified Support
Jul 09, 2019
DishTV Customer Care's response
Dear Aaliya,

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV
Jul 13, 2019
Updated by Adv. Aaliya Memon
The [protected]@dishtv.in is invalid. Kindly provide the correct email address. Also, my complaint is mentioned in the consumer complaint clearly. My contact number can be traced through VC number mentioned in the complaint. Kindly do the needful.
Verified Support
Jul 16, 2019
DishTV Customer Care's response
Dear Aaliya,

In order to assist you, we request you to share your registered mobile number with us at [protected]@dishtv.in so that we can look into the matter and help you out in the best possible way.

Regards,
Online Team
DishTV
Verified Support
Jul 24, 2019
DishTV Customer Care's response
Dear Aaliya,

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV
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