DishTV — Cheating on Paid Services

mahendra93

from Bengaluru, Karnataka

Address:	380005
Website:	www.dishtv.in

DishTV has been cheating me from last 8 months, I have been complaining about the issue i.e. SIGNAL NOT FOUND continuously from past 8 months. Each and every time its representative gives a visit with a charge of Rs 170 and does nothing and gets that complaint resolved under their procedure. Next day again I have to complaint to DishTV about the same issue and procedure for complaining is also so long. General excuses their representative gives us are: - Cabling problem - Dish moves from its location - Area problem From 8 months this same issue occurs and I haven't got any resolution till date. I am fed up of calling them every week and it all ends up without resolution. I have been asking their representative to bring their senior to the location which they avoids always. Below are the complaint numbers I have with me: [protected] [protected] [protected] [protected] [protected] [protected] I really don't know if posting on consumer complaints will help or not!

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Oct 20, 2015

Updated by mahendra93 Vc no [protected]

Oct 20, 2015

Updated by mahendra93 I wrote complaint to CEO and I got this as a response:

Thank you for writing to us.

As per our conversation, it has been confirmed that your signal related issue has been attended and resolved by our service team.

Moreover, thank you for sharing your valuable feedback. We shall certainly take appropriate corrective action.

For further assistance, please write to us at [protected]@dishtv.in or by visiting - http://www.dishtv.in/email-us.aspx

Thank you for choosing DishTV, We value your association and assure you of our commitment to serve you better.

Warm regards,
Priya Mehta
Customer Service
DISHTV

Post this signal issue still persists!!

Oct 20, 2015

Updated by mahendra93 Mahendra Marwadi
Jul 16

to CUSTOMER
Dear Ms. Priya Mehta / Customer Care - Dish TV,

We have been trying to reach you and been complaining since last month yet again about the signal related issue but we are not getting any help. We have approached your channel partner / external agency (Radhe Sales) but they never resolve the problem completely and still charge us 170 rupees everytime and we have already paid more than 1000 Rupees till now.

Request you to kindly get the same resolved at the earliest.

Best Regards,
Thomas Joy

customercare
Jul 17

to me
Dear subscriber,

your case has been forwarded to our customer service experts. You will be getting a call within next 24hrs from our side.

We value your association and assure you of our commitment to serve you with a smile.

Thanks & Regards

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Comments

DishTV Customer Care

from Delhi, Delhi

Verified Support

Dear mahendra93

Thanks for voicing your concern. Please be assured that we working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

DishTV Customer Care

from Delhi, Delhi

Verified Support

Dear mahendra93

As Per our conversation with you on [protected], it has been confirmed that your connection is working fine now. If you face any issue, contact to us or call to our Customer Care[protected] for the same.

Regards
Online Team
DishTV