[Resolved]  DishTV — Complaint pending from last 4 months

Address:

Mumbai City, Maharashtra, 400008

Given a complaint to change a Dish for the Child Connection and to change the set-up box for Parent Connection in the month of September 2015. Dish got change in for child connection in september 2015 but the Set-up Box is not yet got replaced till date. After calling the Customer Care to reslove the issue from 29th December 2015, they had ask me to recharge the same first which i had made the Payment from my Credit Card of Rs. 8900/- on 1st January 2016 for annual subsription. Customer Care told me very clearly that u have to pay Rs. 350 + ST to get the Set-up Box Replaced, which i had agree and ask for the technician visit to do the needful on 1st January, 2016. Today, 2nd January Technician Visited and ask me for Rs. 1080 + ST for the same, so i again sent a message to DISHTV stated "CALL ME: after talking and explaining to the executive, he told me that Our Senior Supervisor will call in back in 5 mins. Received call from Senior Supervisor, he as trying to help meto resolve this matter and he taken the contact no. of the Owner, namely Atul Sharma (Mother Com based in AC Market, Tardeo.). Senior Supervisor told me tha he will going to call me back again in 5 mins after speaking to Atul Sharma. i have for the Senior Supervisor call fro 2 hrs but i didnt received call, so i again send the message to DISHTV to contact me. Received call froma lady executive and she was listening to me and also she has not reply to my question, so played a trick that she is not able to hear me and she said that 3 -4 times and disconnected the call. I have no faith in the Management of the DISHTV as they have received Money for a annual Subscription in advance and they r not bother to resolve the issue now, the same thing they have done with me 4 months before that i have taken half yearly Subscription for my both connection and from September 2015 till the expiry i have not able to watch a single channel on my Parent Connection. Dishtv is a non reliable company and i will make sure they should be penalised as per Court of Law. May God bless them. Regrets Hissamuddin Shaikh [protected] s.[protected]@yahoo.in