[Resolved] DishTV — Customer care executive by wrong info about recharge

pranshbuddy10

from Chirala, Andhra Pradesh

Address:	New Delhi, Delhi, 110010
Website:	www.dishtv.com

My name is Pradeep Jain I am using a dish TV 8 yrs approx then ystrday I am calling in coustomer care executive regarding 1149 plan for yrs so I ask to coustomer care executive can u tell 100 channel name list so he tell fst about entertainment channels he tell starplus ...Bigmagic...Etc.N I have dn my rechrge today 1149 rs bt my starplus channel not show then I will again call to coustomer care n I ask her I have dn my rechrge 1149 bt my starplus channel is nt show then coustomer care executive tell me starplus not comes in this pckge so 1. Excutive tell me star plus comes in this package after recharge then second excutive tell me star plus not com in this package they are cheat with coustomers pls refund my money ya start my channel starplus please solve my problem as soon as possible

Pradeep Jain

[protected]
Priyanshu.[protected]@gmail.com
Delhi

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Apr 16, 2017

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2017

DishTV Customer Care's response Dear pranshbuddy10

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

Verified Support

Mar 16, 2017

DishTV Customer Care's response Dear pranshbuddy10,

Our team has tried to get in touch with you on [protected] but you did not pick the call. Moreover, we have gone through the call recording and we have never informed you that you will get Star plus channel in Non Stop pack . In-fact we have been telling you about the GEC Hindi.

Regards
Online Team
DishTV