[Resolved] DishTV — customized channel selection illegally modified, denial of service on website

Saikat Chakrabarty

from Noida, Uttar Pradesh

Address:

742101

Hi, i had made the customized channel selection on dishtv website and the total price of my package was around rs 300. The pack was supposed to be activated from 1st feb, 2019. I called customer care today and they said that my pack value is rs 818 monthly. I looged into dish tv account and could see that the new list is totally different from the one i had chosen. Instead of pack of around rs 300, dishtv has illegally changed my pack to a exorbitantly priced pack by adding unwanted channels. I can't even change the pack because they have have made the pack-modification online site too slow and the connection keeps timing out. Please note that i'm using a 100 mbps connection and i'v been trying to modify the pack for 2 days.

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Feb 15, 2019

Complaint marked as Resolved

Resolved now.

DishTV customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

DishTV Customer Care's response Dear Saikat,

We would like to inform you that the website issue is a temporary issue and It will be resolved soon. However, you can give your list of preferred channels to us via E-mail at [protected]@dishtv.in and we will be glad to assist you regarding your channel selection. Feel free to contact if you face any issue or concern.

Regards,
Online Team
DishTV

Feb 15, 2019

Updated by Saikat Chakrabarty Thanks resolved.