[Resolved] DishTV — deducting money for the service interruption period and no service

routrayster

from Delhi, Delhi

Address:

Khordha, Odisha, 751025

Service interruption is very frequent. Balance is deducting for the service interruption period. This time I am not able to watch since around a week long. Continuously calling their customer care and they are not capable to resolve my issue. As discussed with their customer care executive my set of box is faulty and they will change it with a payment of around Rs. 600/-. And the warranty for the swap set of box is only 90 days. That means we may have to pay another Rs. 600/- after 90 days. We have to pay the hardware if required and again technician visit charges i.e 200/- + service tax.

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Aug 21, 2018

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Jul 19, 2018

Updated by routrayster 90 days warranty seems some bad aim/intention of the Service provider.
I would like to draw our Government authorities to look into.

Verified Support

Jul 21, 2018

DishTV Customer Care's response Dear Customer (routrayster),

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

Verified Support

Jul 21, 2018

DishTV Customer Care's response Dear Customer (routrayster),

We tried to connect with you on [protected] however, the number was going switched off. Kindly share an alternate number or contact our customer care so that needful can be done.

Regards,
Online Team
DishTV

Feb 19, 2019

Updated by routrayster Again today the set box has changed again and again we have to pay rs. 450/- without any bill. You are earning money by providing poor set up box and service engineer charges. Perhaps this is your business policy. I have been with dish tv since more than last ten years. I think dish tv service is now most poor. So we may not continue with dish tv further.

Verified Support

Feb 20, 2019

DishTV Customer Care's response Dear Biswajit,

We would like to inform you that as per our records, your payment of Rs 450 to our Engineer regarding recent technician visit has already been updated on your VC and will reflect on your next month's statement.

Regards,
Online Team
DishTV