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[Resolved]  DishTV — delete add-on packs

Address:Pune, Maharashtra, 411061
Website:www.consumercomplaints.in

Getting very bad, irresponsible service from dish tv customer care, raised complaint on 4th june to delete add-on packs but still not received any resolution on this. I recharged my dish tv for 3 months on 4 june and it's expired on 20 july, i was expecting 3 months + 1 month free service but it's expired within 1 month 15 days. Raised multiple complaints now they are not re-directing my call to dish tv customer care. I’ve a proof against your customer care executive regarding holding the customer for a longtime and disconnect the line as i record it in my mobile phone.

Name - shantaram gawade
Mobile no. [protected]
Vc no. [protected]
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Sep 7, 2017
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Verified Support
Aug 02, 2017
DishTV Customer Care's response "Dear Customer

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV"
Verified Support
Aug 05, 2017
DishTV Customer Care's response Dear Shantaram Gawade,

Hope you are doing good.

As per our conversation with you on [protected], it has been informed that Dish85 pack Old Pack is running and three entertainment add ons are mandatory with this pack. It is also informed that payment was not sufficient to avail 3 1 offer.

Regards,
Online Team
DishTV
Complaint comments 
2 Comments

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Comments

I have not received any update from DISH TV, yesterday only received missed call from Dish TV.
Reply
DishTV Customer Care's response, Aug 5, 2017
Verified Support
Dear Shantaram Gawade,

Hope you are doing good.

As per our conversation with you on 9881286050, it has been informed that Dish85 pack Old Pack is running and three entertainment add ons are mandatory with this pack. It is also informed that payment was not sufficient to avail 3 1 offer.

Regards,
Online Team
DishTV
Calling the customer care manytimes they are not downgrading my pack and removing my addon pack
Reply
DishTV Customer Care's response, Feb 4, 2019
Verified Support
Dear Suvankar,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your concern with your VC number and registered mobile number at [email protected] and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
DishTV Customer Care's response, Feb 12, 2019
Verified Support
Dear Suvankar,

Information about your complaint is still awaited from you. Please contact us on [email protected] with the necessary details for any further assistance.

Regards,
Online Team
DishTV

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