[Resolved]  DishTV — dish tv changed my plan without my knowledge

Address:

Chennai, 600077

Greetings to you.

Myself thirumeni selvam j from chennai, i am a dish tv subscriber from october 2018, and i opted for 1 year plan. Vc number [protected]

Past 10 days i have been notified that my switch off date is 12.5.19. I am surprised 2 weeks back friday when i checked my account details through dish tv helpline number it was upto october 19 my account validity. All of a sudden how come this can happen. So i called dish tv customer service help line number and again i am surprised they says as per trai regulations my account has been changed and the service will be end by today. Initially they said like i have took some paid channels they listed the channels as well. When i asked her to provide the details and date of my subscription request she took some time and says it's trai regulations.

Whereas in trai regulations it's been clearly mentioned subscribers can be continued with the existing package until they desire to change

Looking forward your support and should be taken necessary action for their misconduct

Regards
Thirumeni selvam j
[protected]