[Resolved] DishTV — dish tv cheating with consumer

Acma Yashpal Singh

from Delhi, Delhi

Address:

D-241 DABUA COLONY NIT FARIDABAD HARYANA, Faridabad, Haryana, 121001

I am having dish tv connection with vc no [protected]. From 1st jan 2019 dish tv convert my plan with rs 500/- without why consent. Previously my plan is rs 300 approx. Dish tv has unilaterally changed the plan without my consent. Why dish tv choose higher pack instead of lower pack.

In terms of trai guidelines, the customers are required to select their plan. I have tried to change the plan through the website of dish tv on many occasions. I regret to say that website is not supporting the change of plan. Due to technical snags at their end, i am not able select plan. When they are not able to provide platform for changing the plan, they cannot change plan at their own.

The operator is taking unilateral decision and intervention of trai is required to stop such acts which are not in the interest of customer. The operator is trying to take advantage and mincing more money from customers without customer consent.

Regards,
Yashpal singh
Mob: [protected]

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Apr 25, 2019

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2019

DishTV Customer Care's response Dear Yashpal,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV