[Resolved]  DishTV — Dish tv not disconnecting my connection

Address:

Kolkata, West Bengal

I have 1 parent and 2 child connections. Among these I want to terminate 1 child connection since the user has relocated to outside India. For that I submitted request 1 week back calling the customer care. The connection got deactivated immediately, but my account is still active and I am being charged. I am calling the customer care everyday and they are telling the account will be removed in 1 day. But that is not happening. Since I had only 1 account from where the payments from all 3 connections were made, I am not able to recharge that account. So the other two connections have also got switched off. I am totally confused what to do now. I can go to other operators, but then again I have to pay for the installation charges. But looks like I have no other way to go with that option.