[Resolved]  DishTV — dish tv recharge - technical issues could not be solved

As per trai guidelines, i wish to subscribe for the dish tv connection for an year, but after thought, i have thought of subscribing for a month and see no issues. To my surprise, dish tv customer care representative informed that dish tv has received the subscription by them and they have updated in their system whereas i am getting recharge alert in my tv that it will be switched off in a day. Instead of accepting the software glitches, he informed that there is a problem with the setup box an technician to be visited for which i need to pay for the visit. My argument is why i need to pay for the technician visit as there is no problem with viewing of channels but only there is glitches in the updating software.
If such type of behaviour in resolving the issues of the customers, i have to think of disconnecting the dishtv connection after a month. My escalation no[protected]. People are calling daily and wasting my time without resolving the issues to the satisfaction of the customer.
Earlier, the customer care team assured that there will not be any signal problems... But again the same issue has cropped up when i recharge the subscription...
Was this information helpful?
No (0)
Yes (0)
Apr 1, 2019
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Verified Support
Mar 01, 2019
DishTV Customer Care's response
Dear Krishnan,

Hope you are doing good.

We have re-escalated your concern to our team. Request your patience in the interim.

Regards,
Online Team
DishTV
Mar 01, 2019
Updated by Krishnan KS
Is it the other way of dragging till my last date of recharge? so that my connection gets automatically disconnected... If you could not able to solve the issue before my cut off date then what is the point of customer service.. It is evident of indirect harassment given to customers.
Mar 04, 2019
Updated by Krishnan KS
Inspite of 7 days of email and other efforts, DISH TV has not responded to me. I have tried to call Nodal officer Delhi but no one picks up the phone.. Tried to call nodal officer Deepak Sharma Telephone No.: [protected]
e-mail: deepak.[protected]@dishd2h.com / nodalofficer.[protected]@dishd2h.com but no response has so far been received.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    DishTV
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    72%
    Complaints
    5401
    Pending
    0
    Resolved
    3732
    DishTV Phone
    +91 12 0255 0000 [All Lines]
    +91 11 6001 3474 [Northern India]
    +91 44 6001 3474 [Southern India]
    DishTV Address
    FC-19, Sector-16A, Filmcity, Noida, Uttar Pradesh, India - 201301
    View all DishTV contact information