[Resolved]  DishTV — Dish tv signal lost after "rain"

Address:	Ghaziabad, Uttar Pradesh, 201010
Website:	www.dishtv.in

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I am using dish tv from last 3 years and we are having 2 dishtv connections (Parent and child). As per the scheme floated by them, we made the recharge of 16 months and paid the full amount accordingly. Now, because of natural calamity (Due to rain, dish tv is not catching the signal), if any problem occur, it is their (Dishtv) responsibility to get it rectified. Now when i called customer care and their senior executives (Mr yogendra chauhan and shalini), they said we need to pay 230/- for technician visit. Because its my mistake that i recharged it for 16 months, so everytime do i need to pay 230rs for rectifying it whenever the rain comes?? This problem did not occur in past (From last 3 years).in previous 3 years (When we did the recharge for 3 months or 6 months), when ever this problem came, everytime dishtv rectified it for no charges.

As this problem is because of rain and it can happen anytime. I cant understand why should i pay 230 as this fault is not from my side. Bigcheaters dish tv