[Resolved]  DishTV — Dish tv terminated connection wrongly and not restoring it after repeated requests

Address:700084
Website:www.dishtv.in

I have two dishtv connections in registered in my name - one at kolkata and the other at noida.
Both the connections naturally have only one registered mobile number, which is mine.

As i moved out of noida, i emailed dishtv customer care from my registered email id requesting them to disconnect and terminate my noida connection mentioning the vc number of that connection.

Dishtv _wrongly_ terminated my other connection, which is at kolkata.

I had ongoing active subscription for my kolkata connection.
Disconnection of that service caused immense mental agony and harassment for my mother, who is a senior citizen. She even visited the local dishtv office and asked for restoring the connection.

I emailed dishtv customer care again (More than once) asking them to rectify their fault and restore the kolkata's connection.
They have not done anything yet.

Can any senior personnel from dishtv look into this matter and help to resolve at the earliest?
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Aug 17, 2017
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Verified Support
Jul 07, 2017
DishTV Customer Care's response
Dear Anjan Chanda

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your problem with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
Verified Support
Jul 14, 2017
DishTV Customer Care's response
Dear Anjan Chanda

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV
Complaint comments 

Comments

Mo no [protected]
DishTV Customer Care's response, Jul 12, 2017
Verified Support
Dear Raju binjara

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your problem with your VC number and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
DishTV Customer Care's response, Jul 20, 2017
Verified Support
Dear Raju binjara

Information about your complaint is still awaited from you. Please contact us on write2us@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV

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