[Resolved] DishTV — error code 402 in new set top box

Sachin Mota

from Pune, Maharashtra

Address:

Mumbai City, Maharashtra, 400022

Sir,

This is sachin mota - rmn [protected]

A defective dish tv set top box was replaced on 13/jan/18 with new set-top box. However, the said new set top box stopped working and was replaced with another set top box on 12/feb/18. No visiting charges were taken on 12/feb/18 (Monday) since it was within one month from 13/jan/18.

During the installation of another set-top box installed on 12/feb/18 there was viewing card error 402. Dish technician called the support and solved the issue and went. However, from 14/feb/18, same 402 error problem has started.

I had called dishtv support center on 14th and 15th, i was told that the technician will visit to solve the problem. Also visit charges will not be charged since the new set top box was recently installed on 12/feb/18 (Only 3 days back).

Now the distributor in my location is telling that the visit charges will be applicable.

I would like to state here that it is only 3 days before which the set top box was installed, then why visit charges are imposed. Probably, the box installed is defective.

Was this information helpful?

No (0)

Yes (0)

Mar 22, 2018

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2018

DishTV Customer Care's response Dear Sachin Mota,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

Verified Support

Feb 19, 2018

DishTV Customer Care's response Dear Sachin Mota,

As per our discussion on [protected], it has been informed you that we have taken your valuable feedback regarding our technician work. We'll certainly take appropriate action. Moreover, we have credited the waiver of Rs. 100 against technician visit charges as per goodwill gesture and the bill will be generated after 12/Mar/2018 automatically.
We wish to inform you that Star Sports 1 add-on has also been deactivated.

Regards,
Online Team
DishTV

Related DishTV reviews

View all 5401 DishTV Reviews

Comments

Paula Bell

Our remote was upgraded with new equipment and remote 54.0. Our 2nd remote is 52.0 and original. It is malfunctioning. Requested replacement remote 54.0 so both remotes would be the same. Was told will have to purchase it. 54.0 & 52.0 have different button orientations causing confusion especially when using in dark bedroom. Have been a customer for years with no sign of appreciation on Dishes end. Once you sign on they treat you like garbage and your bill will only go up with decreasing benifits. They prey on the elderly like us. Plan on switching asap! Horrible company!!! I would give them no stars if I could.

DishTV Customer Care's response, Feb 23, 2018

Verified Support

Dear Paula Bell,

We are sorry for the experience you had. Please write to us about your problem with your VC number and registered mobile number at [email protected] and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

DishTV Customer Care's response, Mar 3, 2018

Verified Support

Dear Paula Bell,

Information about your complaint is still awaited from you. Please contact us on [email protected] with the necessary details for any further assistance.

Regards,
Online Team
DishTV