[Resolved]  DishTV — fraud done by dish tv executive

Address:	New Delhi, Delhi, 110045
Website:	[email protected]

My dish tv a/c was switched/deactive off on 16 sep-18. I have asked to dish tv executive to activate and degrade my a/c from super family pack to swagat pack and also asked to recharge for 3 months, he said, ok sir, your a/c has been done degrade but you will have to recharge minimum of rs 100 for activate it. Then i recharged my dish tv a/c of rs 100 then 627 (Swagat pack) on 16 sep 18 for 3 months with rs 627. As per 3 months recharged scheme 7 days extra validity offer is therein.

The issue:- my a/c not updated as per recharge, review below-
Point 1. Rs 627 - 3 months plus 7 days - [should be 16 sep 2018 to 23 dec 2018 but updated as 16 sep to 16 dec 2018]
Point 2. Rs 100 - 25 activation chg 75 in a/c i didn't get any validity of this rechg.

Regarding this i have sent all payment confirmation and called many times to dish tv but they are avoiding every time. Their behavior on call is "sir we are updating hold for some time please" after 30 seconds he said "sir, we are not hearing you, we are disconnecting your call." and put down the call whereas i was properly listing and answering them.

What is this behavior like? Is this kind you assist a customer? Does your customer care executive provide service like this? Please take up the matter and take an action regarding this monopoly.