[Resolved] DishTV — getting error - low account balance / faulty vc

VaibhavM1993

from Gurgaon, Haryana

Address:

Ghaziabad, Uttar Pradesh, 201010

It happens very frequently. The signal of TV goes off very frequently. It gives error "Faulty VC Error/Low Account Balance". When we call their Customer Care Executive, they start demanding charges for their Customer visit.

On one side they are charging for giving services in form of Recharge. So, its their duty to provide services for which they are charging in form of "Recharge".

If you cant provide proper service, just refund my balance and disconnect my connection.

Its your business to earn extra in form of customer visit charges and making others fool.

Very Strict Action must be taken against them.

Was this information helpful?

No (0)

Yes (0)

Sep 10, 2019

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2019

DishTV Customer Care's response Dear Vaibhav (VaibhavM1993),

We are sorry for the experience you had. Please share your registered mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Aug 02, 2019

Updated by VaibhavM1993 [protected]

Verified Support

Aug 03, 2019

DishTV Customer Care's response Dear Vaibhav (VaibhavM1993),

We are unable to track your detail, thus, request you to please share your registered mobile number with us at [protected]@dishtv.in so that we can help you in a better way.

Regards,
Online Team
DishTV

Aug 07, 2019

Updated by VaibhavM1993 Registered Mobile - [protected]
VC No- [protected]

What else do you need?

Verified Support

Aug 08, 2019

DishTV Customer Care's response Dear Vaibhav (VaibhavM1993),

We are unable to fetch your details. Kindly share your registered mobile number via DM using the given below link so that we can look into this and help you out in the best possible way.

http://bit.ly/2YyYzjk

Regards,
Online Team
DishTV

Verified Support

Aug 10, 2019

DishTV Customer Care's response Dear Vaibhav (VaibhavM1993),

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV