[Resolved]  DishTV — hd device not installed

Address:

Mumbai City, Maharashtra, 400078

Viewing Card No: [protected]

I had purchased Dish TV HD+ Recorder box on 10th September, 2017 .Accordingly, I should have got set up box that would enable viewing HD channels. In the initial months, I had not subscribed to any HD channels. But in the month of January, 2018, I got an option to subscribe for 2 channels free for 2 months. I subscribed for channel & Prive HD (Channel No 578 ). But was unable to view the said subscribed HD channel. The error message on screen was "Signal not found". Hence, I called in the Customer Care on [protected]. They sent technician on 4th February, 2018. The technician pointed out that the some device named MONO that enables to view HD channels was not fitted on our dish. He said I will have to follow up with the Customer Care team if I had bought an HD connection. Because the MONO device is something an HD customer should get by default during installation itself. So, after following up a number of times, the Customer Care has given me this reply (over call on 19th February, 2018) that "Dish TV's franchisee who installed my dish connection is no more in operation with them. They cannot figure out why the MONO device was not provided during my installation. If I want to view HD channels now, I will have to pay additional charges for buying and installing the MONO device."

This is no fault of mine. They are saying that I should have raised the compliant earlier. But like any normal customer, I assumed that the box is functioning properly. I am no technical person to inspect the set up box for different trial and errors. This is absolute cheating. Customers buy the set-up box trusting the name Dish TV. If they get their installations done through third parties, they should have control checks to see that the work is done efficiently. If they are no more working with the said installing company, they should get in touch with them and resolve my issue. What is the point of me buying an HD connection in the first place, if later on they are again asking me to pay charges for SD to HD transfer.

Please provide me with the requisite MONO device so as to enable viewing HD channels.