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[Resolved]  DishTV — Automatic change of plan

Address:185131

My vc no is [protected]. I have taken the connection in defence connection scheme (Para-military connection). With 25% discount on packages. I have taken the packs with game on hd. But today my hd channels are not working. Calling on care centre they told that my package is changed. N also my paramalitary conection to normal connection.. I havnt e-mailed to change my pack/plan. So pls tell me how the plan got changed automatically. My total pack is of 397 including hd channels. I have recharged for 397 on 15/06/17. So kindly change my plan back to my paramilatry connection plan.
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Jul 28, 2017
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Jun 14, 2017
Ghousoddin's response My recharg chek please give inform
Verified Support
Jun 17, 2017
DishTV Customer Care's response Dear Kushal Thakur

Hope you are doing good.

We are sorry for the experience you had. Please share your registered mobile number and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
Verified Support
Jun 24, 2017
DishTV Customer Care's response Dear Kushal Thakur

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV
Complaint comments 
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My recherg chek balencs
Reply
DishTV Customer Care's response, Jun 21, 2017
Verified Support
Dear Ghousoddin

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your problem with your VC number and registered mobile number at write2us@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
DishTV Customer Care's response, Jun 28, 2017
Verified Support
Dear Ghousoddin

Information about your complaint is still awaited from you. Please contact us on write2us@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV

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