[Resolved] DishTV — installation of new connection paid - no response

wrenuka

from Hyderabad, Telangana

Address:

1-7-131 ZAMISTANPUR, SRK NAGAR MUSHEERABAD, NEARBY RISALA MASJID, Hyderabad, Andhra Pradesh, 500020

I have purchased dishnxt hd new connection and paid rs 1590 on 5th may 2019. Even after two weeks i have not received any call or message regarding the installation of dish. I have been calling the customer care since one week, every time i explain my issue, the customer service representative either puts me on hold saying we are transferring the call to senior and then hangs up or raises a request to get a call back from them asap. I never received a call back from them till now and nor the issue is resolved.

Transaction id: #662593
Reference id: #[protected]

+1 photos

Was this information helpful?

No (0)

Yes (0)

Jun 28, 2019

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

May 20, 2019

DishTV Customer Care's response Dear Customer (wrenuka),

We are sorry for the experience you had. Please share your mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Verified Support

May 28, 2019

DishTV Customer Care's response Dear Customer (wrenuka),

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV