DishTV — issue with adding channels in non stop long term pack in dishtv

After mailing my issue (Below) to dishtv, got reply that non-stop pack subscribers have no option to add and delete any add on packs along with or cannot be moved to new tariff order regime and requested to wait to get noticed if any changes are done for non stop package.

Vc no: [protected]

My mail:

Hi team,

I have opted non stop pack for 3 years and two year are still pending.

Now when im trying to add few channels, its being asked to pay
Ncf (153rs) addition to channel price.

Why such unethical practice with customers when i have already paid fee
For fta?

Also all ur website/app/ contact center are dead living, nothing is
Working till now.

Thanks,
Koushal

Got reply: from dishtv

Dear subscriber,

Thank you for writing to dishtv.

We apologize the inconvenience caused to you.

As per your concern, we regret to inform you that we have no option to
Add and delete any add on packs along with non stop package.

Please note that our non-stop pack subscribers cannot move to new tariff
Order regime.

You are requested to wait for the same and we will inform you
Accordingly once any changes will be done for non stop package.

For any further assistance, please write back to us or call us on
[protected].

Thank you for choosing dish tv and giving us the opportunity to provide
You the best tv viewing experience. We value your association and assure
You of our commitment to serve you better.

Regards,
Lata loyal
Customer service
Dishtv

Request dishtv/trai to resolve my issue asap, its really annoying to curb the customer rights to allow to add/delete channel or move to new tariff order as per trai.