[Resolved] DishTV — Misguidance by customer executive and extra charges taken thereof

Shabir Barwal

from Bhawanigarh, Punjab

Address:

191131

I contacted customer executive to know about 3 months pe 4 months offer for my dishtv [protected] 10 March 17 at 10:06 am. The executive misguided me that I can avail offer benefit for both base pack and add on HD pack.After recharging with 1305. I was given 6 months for base pack only and was informed that offers are only valid for base pack and not for HD add on pack. I also passes the audio of the executive who misguided me. My whole amount may be returned back or I shall approach furthur with legal means

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Apr 15, 2017

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2017

DishTV Customer Care's response Dear Shabir Barwal

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your problem with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

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Comments

kausiki phukan

from Delhi, Delhi

Dear Team,

Please help to resolve my dish TV and its remote at the earliest.

Thanks,
Kausiki

DishTV Customer Care's response, Mar 14, 2017

Verified Support

Dear kausiki phukana

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your problem with your VC number and registered mobile number at [email protected] and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

DishTV Customer Care's response, Mar 21, 2017

Verified Support

Dear kausiki phukana

Information about your complaint is still awaited from you. Please contact us on [email protected] with the necessary details for any further assistance.

Regards,
Online Team
DishTV