[Resolved] DishTV — mislead - upgrade my package with wrong commitment over phone and we lost our existing preferred terms

omtumpa

from Vadodara, Gujarat

Address:

Gautam Buddh Nagar, Uttar Pradesh

We refer several tele-conversation as their standard procedure on today, aug 28 with dish along with our feedback either in chat or email in thierr format; we expressed extreme unhappiness for toady's incidence. At present we felt cheated by dish tv.
Today afternoon at 13:54 hrs in rmn their representative informed about inclusion of 14 hd channels to my present package @659/- p. M (Recharged for 12 months plus 2 months additional as extra benefit on 16/08/2018). Inquiring about the reason, they explained that this has been an offer on foc with my existing terms of next switch off date in my present offer. And that has been attributed to us as old customers.
We reconfirmed, that there should not be any change in my present package contents and terms specially in switch off date. After having their assurance over phone, we asked to go ahead. Immediately we received mail confirmation about up gradation of my package and the same in my dishtv account.
My next recharge amount became rs 730 against 659/pm with switch of date sep 2, 2010 which has been 60 days less than my existing package.
Subsequently we talked with them and requested to change to my old package with same terms. The call times by your representative from several number to my rmn were 14:11 hrs, 14:25 hrs, 15:29 hrs and lastly 17:12 hrs.
We astonished, knowing that any further change demand from us will loss the additional benefit, like extra 60 days switch-off date which we took for annual recharge on 16/08/2018.
We spend almost 3 hours in week days today and further till resolution, loosing focus on our professional activities and creating imbalance in family life. By summing up the total incidences, this has been a clear case of cheating to their customer by false marketing. This is a legal punishable offence and we demand quick resolution with appropriate compensation from dish tv.

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Sep 3, 2018

Complaint marked as Resolved

We constantly posting the issue as not resolved. DISH TV stand on their arbitration and ignore their fault and minting money unethically from us. This must be looked into and appropriate legal action must be initiated.

DishTV customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2018

DishTV Customer Care's response Dear Customer (omtumpa),

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your concern with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Sep 01, 2018

Updated by omtumpa With reference to the comments update. DISHTV had no intention to resolve the customer issue.
Although they are clear defaulter by mispresentation and misleading us, they are stand in their position which is against customer interest.
We need reinstalation of previous package with 14 months validity from 16/08/2018.

Verified Support

Sep 08, 2018

DishTV Customer Care's response Dear Customer (omtumpa),

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV

Sep 08, 2018

Updated by omtumpa We wonder how the online team of DISH TV yet to receive the claim forwarded to DISH TV custometcare at several occassions since 28/08/2018. All comm8nocation to DISH TV customer care were also coped in my portal of https://www.consumercomplaints.in.
Surely this resemble, how customercentric DISHTV is! And no wonder, they hardly bother their customer feedback.
Any how I will forward all mails to [protected]@dishtv.in again.

Sep 10, 2018

Updated by omtumpa We forwarded all the complain details to [protected]@dishtv.in 2 days back.
Today they asked for RMN and we replied the same.
We like to see the resolution now i.e. my old package before 28/08/2018 afternoon with validity of 14 months.
The issue is still not resolved.

Sep 10, 2018

Updated by omtumpa Just now, I got a call from Dish TV the Number [protected] at 12:01 pm from Ms Shalini.

She explained that she will down grade my package to Super Sport with a deduction of Rs 81/- and with no adjustment of my 60 days additional validity, which I used to have before they changed.

They claimed, they upgrade to my package to World Pack... on our request. We have to spend lots of time to negotiate this DISH TV Team once again telling that - IT WAS A CALL FROM DISH TV ON 28/08/2018, OFFERING 14 HD CHANNEL FOC AND WITHOUT CHANGING THE EXISTING TERMS OF VALIDITY. WE SAID OKAY. AND THEREAFTER IMMEDIATELY WE NOTICED THE TERMS AND COST WAS CHANGED. WE LODGED A COMPLAIN IN WRITING AS WELL IN TELECON, BUT THEY REPEATEDLY TELLING DISH TV CAN CHANGE THE PACKAGE BY WITHDRAWING ALL MY BENEFITS WHICH I OPTED DURING RECHARGE ON 16/08/2018."
I also repeatedly told you not do anything, once we confirmed in writing.

In addition now this has becoming a stressful activity in negotiation with DISH TV.

This is an act of cheating the customer without putting the right information for our decision.
Also this must be subjected to a suitable legal proceedings for harassing the customers and stealing a substantial working hours. We refer to consumer complaints.in portal.

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Comments

Muhammed Asif

Pls brothers don't use dish TV they r always cheating people and there set up boxes r very bad they r giving only 90 days warranty.there set up boxes r giving problem in with in six or seven months and they r charging amount every time

DishTV Customer Care's response, Sep 1, 2018

Verified Support

Dear Muhammed Asif,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your concern with your VC number and registered mobile number at write2us@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

omtumpa's [Complaint's author] reply, Sep 3, 2018

You are absolutely right.

My case is a clear example of how DISHTV is cheating their customer.

At first they gave proposal of for recharge - in my case I opted Annual recharge with a benefit of extra 2 months.

Then they started calling in our Registered Mobile No and gave proposal of additional free services without no additional terms.

And after that there has been no confirmatory sms or else, they straight adjust our account with their convenience. In my case I have been losing Rs 1400/- in my base package of around Rs 7800/- i.e. 18%.
Not only that, as a consequence of changing package, many of your favorite channel will be disappeared And then you have to chase their so called customer care unit in your busy schedule for n No of times, considering auto disconnection without an auto call back service, Different representative will treat you differently and if you fortunate enough, then the solution may be considered within 1 hr.
Be careful for subscription with DISH TV.

DishTV Customer Care's response, Sep 10, 2018

Verified Support

Dear Muhammed Asif,

Information about your complaint is still awaited from you. Please contact us on write2us@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV