[Resolved] DishTV — my vc no [protected] recharged online but account not credited while money has been deducted from my axis account

Chubz Yanger

from Agartala, Tripura

Address:

797112

My dish tv vc no [protected]
Rmn [protected] recharged through online net banking on 12/4/19 of rs 589 only but my dish tv account has not been credited while the money has been deducted from my axis account.
I also called and sms and switched off and on the tv set top box and kept on channel 96 for more than 15 mins but to no avail... The amount has been deducted from my axis account but the dish account has not been credicted so please help and do the needful at the earliest

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May 13, 2019

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2019

DishTV Customer Care's response Dear Customer (Chubz Yanger),

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

Verified Support

Apr 12, 2019

DishTV Customer Care's response Dear Customer (Chubz Yanger),

We wish to inform you that your payment of Rs 589 against your VC No [protected] is yet to be received by us. We would request you to kindly wait for 24 hours for the payment status confirmation since it has been made online on 12 April 2019. Feel free to get in touch with our customer care on [protected]/ [protected] if any assistance is required.

Regards,
Online Team
DishTV