[Resolved] DishTV — new connection customer care number not responding properly

[Resolved] DishTV — new connection customer care number not responding properly

P Preethi shali A

Dear sir/mam, Today (16/03/2019) morning i have ordered new dishtv connection via website. I did the payment also money got debited. But i didnt receive any notification from your side. When i called to customer care it's asking for registered mobile number when i entered my number it says number is wrong. I dont know why you people doesn't provide customer care number open to all. Then how can people like me can contact. Whatever mode iam using to contact you everything is asking for registered number. Sorry to say that i am very disappointed at this point itself before i receive my order. Kindly reply atleast for this mail. Regards., Varalakshmi Show quoted text Was this information helpful? No (0) Yes (0)
Apr 29, 2019 Complaint marked as Resolved DishTV customer support has been notified about the posted complaint. Verified Support Mar 18, 2019 DishTV Customer Care's response Dear Varalakshmi, We are sorry for the experience you had. Please share your mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out. Regards, Online Team DishTV Verified Support Mar 26, 2019 DishTV Customer Care's response Dear Varalakshmi, Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance. Regards, Online Team DishTV
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aman.raj113

from Jasidih, Jharkhand

I am suffering from the same issue. When I opted for "request to call me" via website, they told me to call at customer care no. [protected].
But at this no. they are asking registered mobile no. When I enter the mobile no. through which I had done my online booking of DishTV NXT HD and made successful payment, it is telling it's not a registered mobile no. I haven't been contacted from their side yet for confirmation of booking and installation. I have token no. and online booking installation reference no. with me. I am really very disappointed by this type of service from DishTV.

DishTV Customer Care's response, Mar 18, 2019

Verified Support

Dear Aman,

Thanks for the acknowledgement. Feel free to get in touch with us in case further assistance is required.

Regards,
Online Team
DishTV