[Resolved] DishTV — new connection not activated

pradeep jena1

Address:

TALASARA, 761035

Sir,
i have booked for a new dishtv connection on dishtv website on dated 15/03/2019. the booking no is[protected].as per law within 24 hours the connection should be installed but after so many calls to customer care and the technician the new dishtv connection installed on 20/03/2019 and i gave 1690 rupees.the technician told that it should activated tonight positively. when it not activated i call to customer care four to five times but always same answer system problem call after 30 minutes.
till today the new connection is not activated. today on 04.20 pm i call to dishtv customer care but the senior technician told that due to system problem i cannot help pls call after 30 minutes. finally if one dishtv connection takes eight days but not installed then why we should install dishtv.
i mentally prepared for a consumer case against dishtv on monday.

VSC NO [protected]

MITU KUMAR JENA
MOB NO [protected], [protected]

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May 7, 2019

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2019

DishTV Customer Care's response Dear Mitu,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

Verified Support

Mar 29, 2019

DishTV Customer Care's response Dear Mitu,

As per our conversation on [protected], activation has been done for your connection [protected] and alignment issue has been auto-resolved.

Regards,
Online Team
DishTV

Apr 04, 2019

Updated by pradeep jena1 sir the activation was on 25/03/2019 but after that day between 25/03/2019 to 04/04/2019 the dishtv signal was not found. i complained to dishtv on 01/04/2019, the service request no is[protected]. there is no call from dishtv end till 04/04/2019. so i am mentally harashed and i want to get my money and change the dth operator. pls help

Verified Support

Apr 05, 2019

DishTV Customer Care's response Dear Mitu,

Hope you are doing good.

Thanks for writing in. Our team is working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

Verified Support

Apr 05, 2019

DishTV Customer Care's response Dear Mitu,

As per our conversation on [protected] regarding VC [protected], you are not satisfied due to delay in service and does not want further technician visit to resolve the concern. Feel free to get in touch with us in case further assistance is required.

Regards,
Online Team
DishTV