[Resolved] DishTV — new connection payment done on website but no details received after payment

Santhosh Reddy Vootukur

from Hyderabad, Telangana

Address:

501401

Hi Team,

I kept order for new DTH connections on www.dishtv.in website on . I have done payment on the online through their respective payment gateway (one97 communication limited) for an amount of Rs: 1749.00.
After doing the payments I have just received the below mentioned token number and Installation booking reference number details after successful completion of payment. So today after calling customer care they are updating me stating that no details are found with respect to below mentioned token number and installation booking reference number.

Token Number: 642757
Installation Booking reference Number: [protected]

So I want my online payment money back which has happened yesterday. Or else please block the www.dishtv.in website if it fake one take respective charges against them.

Regards
Santhosh Reddy V

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Feb 19, 2019

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Feb 18, 2019

Updated by Santhosh Reddy Vootukur Payment Details:

Payment Type: Online Credit Card (SBI)
Payment Date & Time: 17/02/2019 01:12:00 PM IST

Verified Support

Feb 20, 2019

DishTV Customer Care's response Dear Santosh,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

Verified Support

Feb 20, 2019

DishTV Customer Care's response Dear Santosh,

As per our conversation on [protected], you confirmed that you are not available in front of the TV to share the OTP from VC [protected]. Furthermore, to update your RMN, please contact our customer care at[protected]local charges may apply) for OTP. Moreover, you can send the message from RMN & NON-RMN (DISHTV) (RMN) (11 DIGIT VC NUMBER) to 57575. Also, you can log in on our Website (www.dishtv.in) to change your Register Mobile number.

Regards,
Online Team
DishTV