[Resolved] DishTV — no alignment done despite calling 5 days and recharged money is of waste

[email protected]

from Hyderabad, Telangana

Address:

Hyderabad, Telangana, 50032

I have recharged the dish tv on March 20th despite being no alignment done earlier, hoping that with TRAI guidelines it will be ok, but still i am facing issue of 102.Low account balance showing in my dish tv .After contacting customer care for past five days no one is coming to resolve the issue. Worst customer service by dish tv. I want to take legal action and approach social media. My earlier complaint was closed with false statement from dish tv stating alignment done.But it is not done till today.

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Apr 28, 2019

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Mar 25, 2019

Updated by [email protected] 3 months before they promised of doing the alignment free of cost but nobody turned up. Again similarly the customer service is acting iresponsive.

Verified Support

Mar 27, 2019

DishTV Customer Care's response Dear Raj,

Our team is still working on your concern and will get in touch with you soon.

Regards,
Online Team
DishTV

Mar 27, 2019

Updated by [email protected] finally this issue is resolved with a technician doing alignment change free of cost.thanks.But one request to dishtv further is to provide quicker and accurate response in future and not to close the complaints without providing resolution.

Verified Support

Mar 28, 2019

DishTV Customer Care's response Dear Raj,

As per our conversation on [protected], your service related issue has been resolved. Moreover, we have given a waiver of Rs 32 against loss of service as Goodwill Gesture. Your next recharge date is 12th Apr 2019 next switch off date is 15th Apr 2019.

Regards,
Online Team
DishTV