DishTV — No change my softwar error setup box

Address:

Mumbai City, Maharashtra

sir, I jeetendra gupta live in govandi mumbai-43, my vc no.[protected], last recherge rs.600 ka kiya tha. tab se sound ka problem tha.5month pehle sound ka problem thik kiya to ab network error batane laga. phir se check karane dish tv ke center gaya to bolna hai ki yeha change nahi ho ga. akhir kyun? kya company ne free me setup box diya hai. kya company ne free me recharge diya hai. kya company ne free me fta ka pack diya hai nahi na. paymaent hamara pura liya setup box unka. akhir kyun? setu box ke badle setup box dena chahiya .kyunki coustamar aap ke hai. kesi aur ke nahi. gov pls help me.