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[Resolved]  DishTV — no installation despite online payment since 19 april

Address:Hyderabad, Telangana, 500080

I have paid rs 1749 at your website for a new connection on 19th april. I did not receive any token number but do have the transaction reference number and the receipt of paid money. Thereafter i have called the help line multiple times as well as sent several reminder e mails to the customer care e mail. Till today no installation has been provided and every time i am asked to submit the token number which i never received. I would like dist tv to either trace the payment made in their accounts dept or refund the amount immediately refund.
All relevant details have been sent to the customer care e mail already.
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Jun 16, 2019
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Verified Support
May 06, 2019
DishTV Customer Care's response Dear Customer (Ash22238),

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your concern with your VC number and registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
Verified Support
May 14, 2019
DishTV Customer Care's response Dear Customer (Ash22238),

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV
Complaint comments 
2 Comments

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Comments

Please replace remote of dishtv box & tv as the same is not working.
Reply
chetankumar masram's reply, May 3, 2019
please replace the remote of set top box v.c. no. 2511573950 as same is not operating. or otherwise inform the shop at Nagpur where I can purchase the same. my address is Plot. no.30, near kalode college, chintamaninagar no. 2, Besa, P.O. Parvatinagar-440027.
my cell no.9422113067. Thanks
DishTV Customer Care's response, May 9, 2019
Verified Support
Dear Chetan,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on write2us@dishtv.in.

Regards,
Online Team
DishTV
DishTV Customer Care's response, May 9, 2019
Verified Support
Dear Chetan,

As per our telephonic discussion on the number 9422113067, you confirmed that your remote issue has been already resolved.

Regards,
Online Team
DishTV
All free channels are barred with error code 301. When called cust. care they said that to book a technician with 200 + GST. When said ABP ananda is in the booking list. They are insisting for chargeable technician to visit. This is fraud to us.

Reply
Sumit Khatoi's reply, May 2, 2019
My vc no is 02511502178
DishTV Customer Care's response, May 9, 2019
Verified Support
Dear Sumit,

We are sorry for the experience you had. Please share your registered mobile number with us at write2us@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
DishTV Customer Care's response, May 17, 2019
Verified Support
Dear Sumit,

Information about your complaint is still awaited from you. Please contact us on write2us@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV

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