[Resolved] DishTV — no response from technician even after 5 days

[Resolved] DishTV — no response from technician even after 5 days

N Nabhas Anil C from Thiruvananthapuram, Kerala

Registered a complaint on 17th august 2019, which was showing 301-signal not found 5 days have passed. No response from anyone. Paid amount in advance and not able to view any channel. Please fix it as early as possible. Or tell me that you cannot. I will take alternative measures. The customer service is very pathetic, they say they can only register complaint. Vc number = [protected] Mobile = [protected] Was this information helpful? No (0) Yes (0)
Oct 10, 2019 Complaint marked as Resolved DishTV customer support has been notified about the posted complaint. Verified Support Aug 21, 2019 DishTV Customer Care's response Dear Customer (Nabhas Anil C), Hope you are doing good. Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in. Regards, Online Team DishTV Aug 22, 2019 Updated by Nabhas Anil C Everything is described in complaint on 17th aug 2018 on VC number = [protected]. Nothing more to say. It took 6 days already and no response from any technician. Nobody visited home or made any calls. Never had such an experience from any other product in India. Verified Support Aug 22, 2019 DishTV Customer Care's response Dear Customer (Nabhas Anil C), Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard. Regards, Online Team DishTV Verified Support Aug 24, 2019 DishTV Customer Care's response Dear Customer (Nabhas Anil C), We wish to inform you regarding your service delay related concern, we have shared your feedback with Service Team, who will certainly evaluate it and take appropriate action for making your experience with us seamless and delightful. As per your telephonic conversation with our advisor, it has been confirmed that your channels related issue has been resolved after Set Top Box replacement on technician visit. Your new VC number is [protected]. Regards, Online Team DishTV
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