[Resolved]  DishTV — not able to choose my channels as per the trai

My VC number is :[protected].
I never seen such a worst service from Dishtv.
There is no option to select channels in Dishtv website and app also.
On Feb 7th I waited in call with Dishtv customer for 40 min but there was no response.It started with waiting time as 6 min and then when it reaches to 1 min, the total time I spent in call was 40min, After that the time is not reducing below 1min and I got fed up of it and disconnected the call. And the end result is Rs. 98 gone for the call.

I have mailed to Dishtv via email but there is no response.
I have tweeted on Dishtv but there is no response.
I have sent SMS to call back but there was no call.
I have given a complaint on their website but there is no response.

On top of that, Dishtv itself giving 3 days extra for recharge with additional amount of Rs. 25 even though I didn't opt for that option.
I am really upset and fed up with this Dishtv. For last 10 days I am trying multiples options to select my channels.
But Dishtv does not give any of the channels under channels section.
They just populated with some channel and asking me to pay for it. Those channels are not at all belongs to my language.

I have attached the website which does not give any channels and time spend with Dishtv customer care.

I am not sure what they are trying to do.
They just want the money it does not matter whether people watches the channel or not. This is really nice cheating.
I want to file a complaint against you and need a compensation for making me to getting suffer a lot.
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Mar 23, 2019
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Verified Support
Feb 12, 2019
DishTV Customer Care's response
Dear Customer (flytoraj),

We completely understand the situation that you are facing. Due to high call volumes, there might a delay in attending your call. However, we would suggest you to send a mail at [protected]@dishtv.in along with the list of channels/packs which you want to select, our team will help you with the same. Thanks!

Regards,
Online Team
DishTV
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