[Resolved] DishTV — Not answering my issue and rejecting me to even register | |||||
Dears, I bought a DIsh TV HD box - and there it said that you will have 1 month of titatnium hd free. It no where said that I'll have to just have that particular package for lifetime(or it was not somewhere a customer could read while buying). My intent was to have a combination of DISH 99 and full on HD pack for an year or 6 months. Unfortunately I cannot do that via my online account. My account details are: Name : sukeshni bajpai V.C. Number. : [protected] Current Pack & Price : TITANIUM at ( 465 + 15%ST) = 535 per month Add-On Pack(s) : 1 No.(s) MODIFY ADD-ON PACK(S) Recharge Date : 01/03/2017 RMN : [protected] 1) DTH site is not allowing me to modify my pack online. 2) when I write to their CEO - I get a call explaining that I should check the site online and do this and that and go there to modify pack. I am informed teh same via email. 3)My question to them was to allow me to update/ modify my hd pack from titanium to full on HD. 4) the team is fooling me around and now they have blocked my account to send any further email to them or to the CEO. This is Dishtv India. I feel trapped and am surprised to see such behavior from such a reputed company. This is my another try to check if the company would really take any heed for their customers and help them resolve their issue. Or just to have a good NPS they will continue answering something else to the customer to reflect that there is no problem in their question. I'm attaching screenshots to show how dish tv is blocking me to file a complaint on their site, I've no other option to file a complaint in a written form. Kind Regards, Sukeshni Bajpai [protected] Was this information helpful? | |||||
May 10, 2017 Complaint marked as Resolved DishTV customer support has been notified about the posted complaint. Verified Support Mar 01, 2017 DishTV Customer Care's response Dear Sukeshni bajpai Hope you are doing good. Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in. Regards, Online Team DishTV Mar 01, 2017 Updated by Sukeshni bajpai Also see this image from your website which states that FUll on HD is available everywhere except J and k and some other states. No where it is mesntioned that it is not available in Uttar Pradesh.Would you stop fooling customers?  Verified Support Mar 02, 2017 DishTV Customer Care's response Dear Sukeshni bajpai, As per our conversation with you on [protected], we have taken your valuable feedback that Full ON HD Game On HD should be available with Dish 99 pack on per month basis. Moreover all the necessary information related to the pack and Add on pack has been shared with you. Regards Online Team DishTV | |||||
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see attached image too.
Sukeshni bajpai
3:59 PM (1 minute ago)
to yogendra_c, shalini_v, customercare
Hi,
I seriously don't understand you now.
Are you dumb?? because my question above is so clear. Why are you JUST NOT ANSWERING IT???????
My only problem is that I
cannot modify my pack from TITANIUM at ( 465 + 15%ST) = 535 per month to
DISH 99 + Full on HD??
The question is Why I can't? Why was I not informed when buying that I could not update it?
Can you please help me to solve this?
Or you are trying to fool me as a customer? in your site you have these packs listed :
Dish 99 and Full on HD, however I cannot change my account and modify pack to them.
Instead of fooling around and listing this round and round tell me that you are fooling customers and trying to just grab money rather than providing services.
Regards,
Sukeshni Bajpai
On Wed, Mar 1, 2017 at 8:14 AM, customercare wrote:
Dear Sukeshni,
Thank you for writing to Dish TV.
As per our telephonic conversation on [protected], all the relevant
information regarding package and Full-on HD add-on pack has been shared
with you.
Moreover, to know more about different channels, packs and Add-On pack(s)
available, please visit following links:-
1. Dish TV Pack Details
http://www.dishtv.in/Pages/Packs/DTH-Channels-Packages.aspx
2. Dish TV Add-On pack(s) Details
https://www.dishtv.in/Pages/Packs/add-on-dth-packages.aspx
For any further assistance, please write back to us or call us on
[protected].
Thank you for choosing DishTV and giving us the opportunity to provide you
the best TV viewing experience. We value your association and assure you
of our commitment to serve you better.
Regards,
Varun Dangi
Customer Service
DishTV
For any assistance, please contact us on[protected]Local call charges
apply) or to get a call back from us, SMS: CALL ME to 57575 from your
Registered Mobile Number.
[protected][protected][protected][protected]
[protected][protected][protected][protected]
--
Dear team,
I am really frustrated now. What are you trying??
I'm now troubled with your act and behavior. My only problem is that I
cannot modify my pack from TITANIUM at ( 465 + 15%ST) = 535 per month to
DISH 99 + Full on HD??
The question is Why I can't? Why was I not informed when buyon that I
could
not update it?
Can you please help me to solve this?
Kind Regards,
Sukeshni Bajpai
[protected]
[http://www.dishtv.in/emailer/signoff.jpg]
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As per our conversation with you on 9936074645, informed you that Max HD Club cannot be chosen online and it is a unique price point package. Moreover, you have to make a payment of Rs 4190 and the package will be activated automatically.
Regards
Online Team
DishTV