[Resolved] Dishtv — not answering properly - cheating consumers
SaSakthivel Gurumoorthy on Feb 19, 2019
I am a dish tv user and i activated my new selections as per trai’s new framework on feb 2019. One of my selection is hd bouquet 1 - basic infotainment high definition (Rs 10 + 18% gst) broadcaster : discovery communications india.
As per discovery communications this pack is discovery hd pack (Hd pack 9 channels @ rs10) i supposed to get 9 channels. But dish tv provide only 7 channels @rs 10. Jeet hd and discovery tamil channels are missing. I send several mail on this regard and i request them to clarify this difference but no one answer my simple question. So please do the needful. My vc no. [protected] and mobile no is [protected].
And one more thing dish tv is not showing free channel dd sports but as per trai this channel is comes under mandatory list.
Complaint marked as Resolved Feb 26, 2019
After several email and calls here and there, change the box and multiple reset, finally today they resolve the problem ( not because of box). Thanks everyone.
[Feb 19, 2019] DishTV customer support has been notified about the posted complaint.
Verified SupportDishTV Customer Care's response, Feb 19, 2019
Hope you are doing good.
Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [email protected]
Verified SupportDishTV Customer Care's response, Feb 22, 2019
Apologies for the inconvenience caused to you. Our team is still working on your concern and will get in touch with you soon.
Verified SupportDishTV Customer Care's response, Feb 26, 2019
As per our conversation on [protected], you have confirmed that issue related to the DD Sports channel has been resolved.
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