[Resolved] DishTV — not providing channels as per trai guidelines

rengvid

from Bengaluru, Karnataka

Address:

nioda, 560064

I had requested to change my channel offering as per the chosen channels (Based on trai guidelines) more than 2 weeks back. They took the request with a notification that it would be activated after 15 minutes. But even after three weeks and multiple follow ups, they are not bothered to respond to my request. Since they already have my money as i had taken a yearly package, they are refusing to act on my request.

My service request number for channel change: [protected]
Date of submission of the request: 27 feb 2019.
Vc number is [protected]

Please help me on what action can be taken against dishtv

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Apr 23, 2019

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

DishTV Customer Care's response Dear Customer (rengvid),

We are sorry for the experience you had. Please share your registered mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Verified Support

Mar 22, 2019

DishTV Customer Care's response Dear Renganathan,

Hope you are doing good.

Thanks for sharing the details with us. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV