[Resolved]  DishTV — number of channels not comming either removed without any information & closing of complaint without taking back customers reply

Address:

New Delhi, Delhi

At first i had lodged complaint no.[protected]&of which request no. 14489657 which was closed without any query from customer regarding the complaint, also it was not attended. When i had again tried to know from .customer care then they had not given any satisfactory reply.My problem is this when ever i have a problem of few channels missing, some times after 3 or 4 days it comes back & some times it not comes .when ever i had contacted to customer care then i find it very hard as it takes 2to 6 hours or some times in days to connect with customer care, when your customer care executives attends the call then they tried to mislead, & never had resolved the problems, they use to told that there is problem in my antena, which was also once corrected by calling yours person by paying 225 rs even though problem could not resolved .some time channels disappears and after few days it comes back . in same manner right now i am facing the same problem again as few channels we are not able to see like NEWS 24, INDIA NEWS, APN, SUDARSAN TV, SAAHARA SAMAY AND FEW CHANNELS OTHERS . When anywise i had called the customer care then your executive had told that these channels are deleted & few other channels of regional languages channels are added.This was not informed to customers by your DISH TV, as this is totally betray with customers, Also these few channels like NEWS24 & SAHARA SAMAY are FREE CHANNELS ..Also it was informed by your executive that IBN7 IS ADDED BUT I HAD NOT FOUND, & APN IS NOT DELETED BUT THAT IS ALSO NOT COMMING . LIKE WISE OTHER CHANNELS WE ARE NOT ABLE TO SEE AS THERE IS SYSTEM OF DISH TV NOT TO INFOPRM THE CUSTOMERS AS WHAT THEY ARE GOING TO DO WITH THEIR HONOURED CUSTOMERS .. TOTAL BETRAY BY REMOVING MANY CHANNELS, NOW WHAT THE HELL AS WE TO SEE ONLY DISH TV. ...DISH TV MEANS FRAUD ... VERY SOON WE WILL GO TO CONSUMER FORUM REGARDING THESE ISSUES AS WE ARE FED UP & WILL THEN AFTER DISCONNECT THIS DISH TV.