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[Resolved]  DishTV — online payment fraud

Iam an existing consumer of dish tv dth my vc no is [protected]. I made an online payment of rs 307/- on 29.03.20 at 22:25hrs, transaction id is cca14127942. The amount is showing paid but the transaction is pending.
From the next day onward the transaction id is missing from the website only amount is showing as paid but till date the amount has not been updated or reversed back.
When trying to give complaint about the same on dish tv the vc no is showing invalid where in all the other details are reflecting.
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May 14, 2020
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Verified Support
Apr 04, 2020
DishTV Customer Care's response Dear Customer (santupiyali),

Hope you are doing good.

We regret the inconvenience caused to you. Please write to us about your concern with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
Verified Support
Apr 12, 2020
DishTV Customer Care's response Dear Customer (santupiyali),

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV
 
6 Comments

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Comments

I have made payment yesterday on 2nd april 1:26 PM of 741/- through bhim app. Its been more than 24 hours and the amount is not appearing. I am attaching the screenshot of payment done through bhim app.
VC no. [protected]
RMN [protected]
Please check it and recharge my wallet.

Regards,
Sourav

online payment fraud - Comment #3671716 - Image #0
Reply
DishTV Customer Care's response, Apr 7, 2020
Verified Support
Dear Sourav,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [email protected].

Regards,
Online Team
DishTV
DishTV Customer Care's response, May 17, 2020
Verified Support
Dear Sourav,

We tried contacting you on 8770470527 regarding your service-related issue, however, there was no response from your side. Request, you to kindly share an alternate number where we can reach you or you also call us on 95017 95017.

Regards,
Online Team
DishTV
DD National is not showing in the EPG list.

The account is very much active and I have recently reacharged the account.

I have also followed the process of resetting and keeping it on at channel 92 for 15 minutes.

Take an immediate action and resolve.
Reply
DishTV Customer Care's response, Apr 6, 2020
Verified Support
Dear Mayank,

We would like to inform you that if your account is in active status and you are still not able to see DD National channel, kindly give a missed call on 1800-270-2102 to refresh your account. Ensure that your STB is SWITCHED ON - on channel 96 for updation.

Regards,
Online Team
DishTV
[protected]
Reply
Madhuri Pujari's reply, Mar 31, 2020
Change the phone number
DishTV Customer Care's response, Apr 6, 2020
Verified Support
Dear Madhuri,

Thanks for writing in. If you want to register/change your mobile number then you can send the message from RMN & NON-RMN (DISHTV) (RMN) (11 DIGIT VC NUMBER) to 57575. Also, you can log in on our Website (www.dishtv.in) to change your Register Mobile number.

Regards,
Online Team
DishTV
Sir, We didn't get dd national on our dish tv. We have searched for it. All channels of DD appears but DD National do not.
Please, kindly support us or resolve my problem as quick as pissible.
Reply
DishTV Customer Care's response, Apr 6, 2020
Verified Support
Dear Swati,

We would like to inform you that if your account is in active status and you are still not able to see DD National channel, kindly give a missed call on 1800-270-2102 to refresh your account. Ensure that your STB is SWITCHED ON - on channel 96 for updation.

Regards,
Online Team
DishTV
Mera [protected]regect hogeya he new mobile number [protected] registration karni he plays help kara
Reply
DishTV Customer Care's response, Apr 6, 2020
Verified Support
Dear Umesh,

Thanks for writing in. If you want to register/change your mobile number then you can send the message from RMN & NON-RMN (DISHTV) (RMN) (11 DIGIT VC NUMBER) to 57575. Also, you can log in on our Website (www.dishtv.in) to change your Register Mobile number.

Regards,
Online Team
DishTV
Why DD national doesn't show ever. In this lockdown govt broadcasting ramayana and we cant see it. Plz resolve the problem. I tried customer care also but no response
Reply
DishTV Customer Care's response, Apr 6, 2020
Verified Support
Dear Naveen,

We would like to inform you that if your account is in active status and you are still not able to see DD National channel, kindly give a missed call on 1800-270-2102 to refresh your account. Ensure that your STB is SWITCHED ON - on channel 96 for updation.

Regards,
Online Team
DishTV

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