[Resolved] DishTV — pathetic customer support

Kailash Thalor

from Hyderabad, Telangana

Address:

Ernakulam, Kerala, 682035

My vc number is [protected].. I took new connection on 3 aug with 1 month titanium pack but till now no channel is coming.. All channels showing not subscribed.. I have called customer care at least 100 times.. Everytime they open new request and close it within 2 min without provide support.. Its been more than a week.. My contact number [protected]

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Sep 17, 2018

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Aug 10, 2018

Updated by Kailash Thalor The technician who came to install said channels will come in 15 20 min and and went away.. and now he is telling he will not come to solve the issue. His number is [protected]. i have lodged many complaint via customore care but everytime gets same old answer than complaint will be solved in 24 hrs.. but after 24 hrs i get msg that my complaint is closed... no technician visit made ever and just like that closing my complaint and i everyday i am lodging fresh complaint.

Verified Support

Aug 13, 2018

DishTV Customer Care's response Dear Kailash Thalor,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

Verified Support

Aug 16, 2018

DishTV Customer Care's response Dear Kailash Thalor,

We tried contacting you on [protected] however, your number was not contactable. Please share an alternate number where we can reach you or contact our customer care[protected]. Moreover, as per our records, you are currently enjoying WORLD PACK (Rs.390*+18%GST=Rs.460 Per Month) along with FULL ON HD (Rs.191*+18%GST=Rs.225 Per Month). Also, inform you that we have sent a Refresh command on your Set Top Box. To allow timely updation, please switch off and switch on the Set-Top-Box from the main power supply and keep it on Channel 96 for 15 minutes. Furthermore, You can also refresh the VC by giving a MISSED CALL on[protected]Toll-Free) from the Registered Mobile Number.

Regards,
Online Team
DishTV