DishTV — Payment made but not recharged

Had done the recharge 2 days back and amount debited from my account. But the account is not recharged. Transaction id is cca[protected]
Also online the status is still showing switch off date as 07/06/2020. I have recharged for 6 months.
Tried the on-line chat but it just keeps asking me to on-off the set box, wait for 15 minutes.
Also when i check the payment status with the transaction id, it says no record found.