[Resolved] DishTV — Pick by channel not activated for dish tv | |||||
Hi, My vc number-[protected]. We got the new dishtv connection last month and our 1st free month subscription got ended by 20th sep, 2016. And they gave 3 days extension for recharge. From 20th onwards we have been trying to use 'pick by channel' option and recharge tv. Customercare people said, once when we select channels and click on submit button, customercare executive will call us within 24 hours, but nobody called us. And also when we click on submit button, it displays a message saying we need to recharge by minimum amount 850rs/-. We called customercare several times, but they are keep on telling us that, once our 1st month prescription is over pick by channel option will be enabled to us. But its not true. Within a month we got fedup of kind of customer service provided by dishtv and we don't recommend this connection to any of our friends. Please fix issue of pick by channel or take back your dishtv box and refund our money. Thanks, Mcj Was this information helpful? | |||||
Oct 27, 2016 Complaint marked as Resolved DishTV customer support has been notified about the posted complaint. Verified Support Sep 24, 2016 DishTV Customer Care's response Dear mamtacj Hope you are doing good. Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in. Regards, Online Team DishTV Verified Support Sep 26, 2016 DishTV Customer Care's response Dear mamatha cjAs per our conversation with you on [protected], informed you to recharge with minimum Rs of 100 to get vc active and grace charge and pay later charge would also be applicable. Regards, Online Team DishTV | |||||
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