[Resolved]  DishTV — Pick by channels is not activated even after a week

Address:

Chennai, Tamil Nadu

My VC number is [protected] and name is Sanjeev. I requested for pick by channels in your dish tv website and after that they told me that we have not received your request so kindly send a mail to us with the channel name you want to pick. Again I sent a mail with all the channel names I want to pick on 8th march. On 11th march evening one of the customer care guy called me to ask only why I opted for pick by channels and said I would get more channels if I pick base pack. But I insisted that I want pick by channels and as the world cup is coming activate the pack soon. He said he will forward it to our marketing team and they will call me and activate the pack. After couple of days I sent mail to dish tv customer care. But they also said they forwarded my request to the concern department and wait till the needful being done. Even yesterday I again sent a mail but they are again forwarding the same answer again. Today morning I called the customer care and said the issue and they also tell the same thing wait. How much days I have to wait. If at all Pick by channels in Dish tv is their are not? Till now they did not even raise a complaint or service request. What are they thinking are they giving service for free? We are paying an lump sum amount for it. I chose nearly 15 channels in Pick by channels and the total cost of the channels come to 150 rupees. But they are telling it is exclusive of tax. After adding service tax and entertainment tax it comes to 279 rupees. Tax is 129 rupees for 150 rupees. Why is the tax is so high? What the hell TRAI is doing? Who's responsibility to check all this? Even if we agree to pay all these tax and Dish tv is not in any mood to activate pick by channels.