[Resolved] Dishtv — poor consumer service; not following trai regulations on ground level

 
1 Review
India
 Idrees1172 on Feb 8, 2019
Dear sir,

I am a dish tv consumer bearing vc no.[protected]. As per trai guide lines, i migrated from my old pack to new one. Due to wrong selection of some channels my new package cost became costly than the older one. I repeatedly contacted dish customer service and visited their website for modification of channels but their customer service is making so called "tottay ki rut -30 minute baad technical error" from last more than a week. Their app is only issuing token numbers on modification of channels without practical resolution.
Recently, i have received a new token for selection of channels which is annexed herewith for your kind perusal.
It seems that the afore said service provider is indirectly trying to skip the recent trai guidelines by creating unnecessary hurdles in selection process of channels for undue benefits.
It is therefore requested that necessary action may kindly be initiated so that innocent consumer community may not suffer due to such unethical business malpractice.

poor consumer service; not following trai regulations on ground level
Complaint marked as Resolved Mar 24, 2019

Complaint Status


[Feb 08, 2019] DishTV customer support has been notified about the posted complaint.
Verified Support
DishTV Customer Care's response, Feb 09, 2019
Dear Idrees,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your concern with your registered mobile number at [email protected] and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
Verified Support
DishTV Customer Care's response, Feb 19, 2019
Dear Idrees,

Information about your complaint is still awaited from you. Please contact us on [email protected] with the necessary details for any further assistance.

Regards,
Online Team
DishTV
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    Dishtv - poor consumer service; not following trai regulations on ground level