[Resolved]  DishTV — poor customer service/mera apna pack payment processing

I am not able to design my own mera apna pack because the dishtv website has some problem due to which the payment doesn't get processed. I have been following up with them since the last 4 to 5 days, but they keep on giving excuses and nothing gets resolved.

My emails to dishtv

Dish tv team,

Parent vc no.: [protected]
Child vc no.: [protected]

Our earlier switch off date was in the month of september 2019, which has now changed to may 2019. Would you please explain this change in switch off date.

Please give a satisfactory response or i will have to forward my complain to trai

I took one new multi/child connection (Vc no. [protected]) on which i wanted to activate channels of my choice, but there is no system/process to do so.

Please resolve all problems quickly or i will have no choice left but forward my complain to trai chief, mr. Ram sevak sharma.

Best regards,

Faisal devdiwala,
+[protected]
+[protected]Whatsapp)

Please find attached the screenshot of the app on my phone. I cannot select any of the 3 vc nos. For designing my "mera apna pack"

Dear mr. Irfan,

Thank you for writing to dish tv.

This is in reference to your e-mail regarding the request to add channel
Or pack change/ inquiry about new tariff order.

If you wish to give your request for nto migration or make your own
Package or add any a-la-carte channel, we request you to kindly place your
Request via our self care options like our website www.dishtv.in, login to
http://bit.ly/dishtv2 or click http://bit.ly/mydishtvnew to download my
Dishtv app or you can also contact to nearest dealer for the changes or
Following is the missed call numbers for single channel activation under
Nto details:

1.[protected]Lcn no.) (Prefix “0” before channel number for 3 digit
Channels)
2.in case there will be 4 digit channel number then the number becomes
[protected]Lcn number)
3.1800-568 are fixed.

In case you are not getting the missed call number (Card less
Set-top-boxes) on their tv screen, we need to inform that the fixed
Numbers i. E. 1800-568.

For 3 digit lcn:[protected]Lcn no.) (Prefix “0” before channel number for
3 digit channels)
For 4 digit lcn:[protected]Lcn no.)

For further assistance, please write back to us ([protected]@dishtv.in)
Or visit https://channeltariff.trai.gov.in/data/FAQBnCS.pdf

For further assistance, please call us on[protected].

Mr. Javed hussain,

As per our last conversation, you said it is possible that the new multi/child vc no. [protected] can be made independent and the parent and older child connection rolled back to the older plan of "hd royale".

I strongly recommend you do that or i will have no option left but to voice my dissatisfaction to the relevant authorities and help other subscribers in getting their problems solved.

Best regards,

Faisal devdiwala,
+[protected]
+[protected]Whatsapp)

Dear mr. Devdiwala,

Thank you for writing to dishtv.

We deeply regret the inconvenience caused to you due to the changes in your existing package under the new trai framework.

Moreover, we appreciate your time to share your valuable feedback (S) regarding the customer care advisors and dishtv website/app experience. We are happy to acknowledge the same as it is your feedback that helps us to constantly improve our services and provide you with the best of tv viewing experience.

We wish to inform you that the same has been shared with the concerned team, who will certainly evaluate it and take appropriate action for making your experience with us seamless and delightful.

Furthermore, as per our telephonic conversation on number [protected], it is communicated that old regime pack and new regime packs cannot be running on your multi-connections simultaneously under new trai framework.

As a multi-tv subscriber, with 1 parent and 2 child connections, please find below the prices applicable for each of your child connections w. E. F. 26 feb’2019.

Per child connection - ncf (Rs.50 + tax) & full content cost + tax will be charged.

You can choose separate content as per your wish or you can choose to view the same content from the connection which has the maximum number of channels. Full ncf will be charged on connection with the maximum number on channels.

You can visit our website www.dishtv.in or my dishtv app or click on https://bit.ly/2C80Nb6 and easily view or modify your existing plan.

Your revised recharge date is 30/jun/2019 and switch off date is 03/jul/2019 for your multi 3 connections (Parent [protected], child [protected] and [protected].

To view or further modify your plan log in to http://bit.ly/dishtv2

For any further assistance, please write back to us or call us on[protected]

Please find the attached image for your reference. I am unable to complete the payment process.

Best regards,

Faisal devdiwala,
+[protected]
+[protected]Whatsapp)