[Resolved]  DishTV — Re: Incorrect Switch off date for VCNO- [protected]- Ref No [protected]

Address:

Mumbai City, Maharashtra

Dear Sir/Madam, Thanks for the payment confirmation. Please be informed that payment has been made under protest and much against our wishes due to your unjustified charge. Please refer our mail below. We cannot put this mail in the link provided by you but we have booked a ticket while doing the recharge and inserted this mail. We look forward for your prompt reply to our mail below. "We had paid for super world pack in Sept 2013 for Rs 3840 for one year with 45 days free. This included Zee, Sony, Starplus etc. Our switch off date was 18th Nov'14. Since yesterday, Sony network stopped and we were getting code 101- Unauthorised, a La carte. We called up customer care on[protected] and understood from them that sony network has become a la carte. If we need sony channel, it would cost us Rs 5 per month. It was difficult for us to digest the fact that Dish TV has breached the contract by taking away Sony from us despite paying for the super world pack for one year which included Sony at that point of time and the contract was valid till 18th Nov'14. Despite this breach of contract, we agreed to take Sony at a cost of Rs 5/-. There should not have been a significant change in switch off date since it is a matter of Rs 5/- only. To our disappointment, the switch off date has been changed to 8th Nov'14 (reduction by 10 days) towards the charges for Sony. When we asked customer care as to why they have reduced 10 days, they told me that our package cost is Rs 370 per month and if we include Sony in it, it cost us Rs 375/- which works out to Rs 12.50 per day. On that basis, our swittch off date has been reduced. Now what does this mean ? We had asked only for 1 channel which is Sony which costs Rs 5/- as per customer care. Effectively, days reduced from our account is 10 days which works out to Rs 125/-. This means that one Sony channel has costed us Rs 125 and not Rs 5/- which again is not only breach of faith but FRAUD. Why is DISHTV acting in such a cruel and greedy manner ? First of all, our Sony channel has been taken out without any information. Subsequently, the channel which costs us Rs 5/-, you have taken Rs 125/- from our account. Your method of computation is absolutely incorrecta and very unfair. If you need Rs 5/- from us to restore the switch off date from 8th Nov to 18th Nov we will do so certainly but please do not cheat us in such a manner. Please direct this mail to your senior management and then give us a positive reply by restoring our date to 18th Nov plus consider my payment as excess payment and give me credit for 10 days more . Else, we will be compelled to take this matter externally. I am sure that you would not like DISH TV to come into disrepute limelight. Further why have you stopped taking compliants thru [protected]@dishtv.in. You should have some easy email address wherein we can communicate to you. Please reply me to my email address which is [protected]@gmail.com Looking forward for your positive reply after discussing with the senior management." Best regards, Mr. P. Menezes.