[Resolved]  DishTV — recharge and packs

Address:	New Delhi, Delhi, 110030
Website:	dishtv.in

Hi,
I had a dishtv connection last month. After the first initial free packs I tried to recharge my connection on 29th Apr 2018 and thought “World HD Pack” is suitable for me as it was giving "#Get extra 7 HD channels" with other channels. I put Rs. 480/- and enjoying my matches and movies.
This morning (30th Apr 2018) none of the channels we enjoy watching were on HD, every channel is on SD. On enquire I came to know “World HD Pack” comes with only 7 HD channels and there is no extra 7 HD channels. As a whole 7 HD channels and others are all SD. I felt like a stupid. My earnest request to you pl change the pack name to "Only 7 HD channel” instead. You taking people fro granted, you think we are stupid.
As I wanted to watch all HD channels, one person from customer care suggested me to switch to “Bharat Pack” and opt for “Full-on-HD” add on pack and I will be getting the desired channels of my choice and I switched.
But it seems you people have other plans. Now all my desired channels are not there. It was showing error – 103, which asks to subscribe those channels. Once again I talked with the 2nd customer care person and guess what I was enlightened with the knowledge that “Full-on-HD” add on pack channels don’t work without “Swagat Pack”. Well I was stupid enough to choose dishtv, I asked the customer care person to change my plan to “Swagat Pack” with add on “Full-on-HD” pack.
But one or the other problem seems persists with dishtv, now all of the “English Entertainment channels” are missing which are there in your website with this add on.
I have spoken thrice to your customer care persons I have no energy left to argue with them regarding what I have paid for and what I am not getting.
I there anyone who can tell me
1) Why World HD channel pack has only 7 HD channels and if so why is it called “World HD Pack”?
2) Why am I not informed at the first place that Full n HD channels don’t wotk with Bharat Pack? Why you are wasting my time?
3) After choosing “Swagat Pack” and “Full-on-HD” add on pack Channels, why there is no English Entertainment Channels as shown in your website?
4) How come “kids active” pack got activated”
5) Whenever I am going to modify my plan why are you pressing for Quarterly plan? Pl. let me choose my plan, show monthly plans only, if required I will go for quarterly or yearly plans. Don’t irritate with you 7 days extra quarterly plans.

Regards
Saumya Bhattacharya
Mobile – [protected]
VC No. - [protected]